RÉSUMÉ

Self-motivated, analytical, thorough, and flexible problem-solver with experience in
finance, processes, information technology service management, logistics, and change management.
Particularly effective with multicultural challenges.
A consummate customer-oriented professional, who excels in a P&L responsibility or a consulting-type of work in a global environment.

Proven high-level consulting and communication skills:

• Reduced information technology costs by 46% by negotiating a drastic change of IT-services provider and service levels, supervised modernization of data systems, and accelerated training of employees in SAP R/3.
• Assisted in the negotiations of a cooperation contract and the shaping of the expectations between two Fortune 500-sized companies across international borders, and led a difficult pilot Service Level Agreement facilitation.
• Started successful program of ITIL Foundation classes with targeted marketing under demanding logistics.

Hands-on management experience and team motivator:

• Restored confidence in financial numbers and relations between U.S. headquarters and German subsidiary by systematically improving communication procedures and cutting reporting time by one week.
• Executed major reorganization under rough political circumstances and outsourced an entire division, in cooperation with unions.

Ability to identify and solve complex problems:

• Managed foreign exchange positions, credit lines, budgeting, and taxes of a $40 million company.
• Solved a major supply problem of products intended for Wal-Mart by persistently monitoring the Mexican subcontractor. Cut delivery time by six weeks, on time for critical retail sales period.
• Reduced costs of a US company in Italy by 20% through recuperation of "triangular" British VAT in the Netherlands.

Other competencies:

• Fluent in Dutch, English, French, German, Spanish. Some Arabic, Esperanto, Italian, Portuguese.
• ITIL Service Management, SAP R/3 System Architecture, Excel VBA, EMU and Euro, US-GAAP.
• Member of Mensa.

Education

Rice University, Houston. Master of Business Administration, 1990. Concentration International Management.

University of Antwerp UFSIA, Belgium. Licentiate of Applied Economic Sciences / Finance, 1977.

Professional History

PricewaterhouseCoopers, LLP, Bethesda, MD
PwC Consulting is the premier consulting division of one of the global 'Big 5' auditing and consulting companies. Practice development and consulting in the area of IT process improvements using the ITIL framework. Principal Consultant - July 2001-now.

BMC Software, Inc., Houston, TX
BMC develops software to enhance the availability, performance and recoverability of companies' business-critical applications. Consulting around SLA facilitation and IT process improvements using the ITIL framework. Principal Consultant - Sept. 2000-June 2001.

Thomas Group, Inc., Dallas, TX
Consulting company that makes companies and processes faster. Visit their web site. Resultant - Jan-Sept. 2000.

Shell Services International, Houston, TX
Information Technology subsidiary of Royal Dutch / Shell. Business Development of SAP outsourcing capabilities - 1998-2000.

Kirkwood Industries GmbH, Germany
Subsidiary of global leader (Kirkwood US or Kirkwood Germany) in high volume manufacturing of commutators. Financial Director - 1995-1998.

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Last update: January 2003

e-mail: jan@vromant.net